Ways of electronic communication of the site

When you use the services of Avasan Online Store, you register or purchase your online order, these communications are done electronically and if your request is in compliance with all the principles and procedures, you agree that Avasan Online Store Respond to your request electronically (via email, SMS and other electronic services).

Also, the e-mail and telephone addresses that the customer registers in his profile are the only official and approved e-mail and telephone addresses of the customer, and all correspondence and responses of the site are done through them.

In order to inform about special events, services and promotions or promotions, Avasan online store may send emails or text messages to the members of the website, which will be canceled by sending an off code if they do not wish.

Please note that the only official reference we have approved for communication with you is the official site of this site, ie https://avasun.co.ir. We will not contact you by any means other than sending a letter from the official and approved addresses on the site and telephone communication by the numbers registered in the contact section. Avasan online store website does not have any website with an address other than https://avasun.co.ir, users can only use the addresses mentioned in the contact us section to communicate.

Order registration and purchase steps

Dear users and customers are not required to register on the site to view, receive information and even place an order. But the recommendation of Avasan online store is to register, the advantage of which is that in addition to not having to enter your information in the next purchases, you can be informed of the latest news and step-by-step discounts and good purchase offers.

By registering this information, users and customers, while ensuring that their information is safe with the site, authorize the site to use this information to communicate.

Customers must enter their information accurately in the order form when registering the order, otherwise they are responsible for any problems and possible losses. Therefore, entering the address, email and mobile and landline numbers by the customer, confirms their accuracy, and if these items are not entered correctly or completely, Avasan online store can ensure the accuracy and certainty of order registration from The customer can request additional information. Customers can also enter the name, address and phone number of another person to receive the order, and if the order amount is prepaid, the recipient of the order must provide a valid ID card upon receipt of the goods. The address that the buyer registers or selects as the address of the consignee will also be included in the invoice.

Working day means Saturday to Thursday of each week, with the exception of public holidays in Iran, and all registered orders are checked and announced during working days and the first day after the holidays. It should be noted that ordering in Avasan online store is possible all year round, including public holidays.

All orders registered on the Avasan online store site are processed by sending the order code via SMS and the system invoice via email. We are proud of your purchase from Avasan online store and the team of Avasan online store will do its best to deliver the purchased goods to customers, but if the inventory of goods in Avasan online store ends even after the customer orders. Avasan online store reserves the right to cancel that order or refund the order, or the customer can replace the finished product with another product.

In the event of a problem, such as running out of stock, the amount paid will be credited to the customer’s account within 24 to 48 business hours (announced by the customer via email or other means of communication and only in writing).

Or customer cancellation of purchase, when the product is packaged and shipped, the amount paid with a deduction of 20% of the deposit amount as administrative and financial costs within 24 to 48 working hours to the customer’s account (announced by the customer via email Or other means of communication and only written notice) will be deposited.

In case of any error in entering the price and value of the goods available on the Avasan online store site, the Avasan online store reserves the right to invalidate the order and purchase made by the customer. Obviously, Avasan online store will deposit and return the received money to the payer as soon as possible within 24 to 48 working hours to the account announced by the customer (announced by the customer via email or other means of communication and only written notice) and the customer By purchasing from the Avasan online store site, he is aware of this and all the rules and will not have any claims in this regard.

Due to the registration system of the order, it is not possible to re-issue the invoice or change its specifications, including changing the invoice issued in the name of a natural person, in the name of another natural person.

Since Avasan online store is an online retail website, ordering a large number of goods is contrary to the buyer’s purpose. If this is registered or orders with a large number of items, Avasan online store is allowed in advance. After sending the customer order, first check and if approved, the possibility of selling the goods will be announced. In these cases, payment and settlement are required before sending the goods; otherwise

It should be noted that adding goods to the shopping cart does not mean reserving the goods and does not create any rights for customers. Also, before the final registration, any changes, including changes in inventory or price, will be applied to the goods added to the cart. Therefore, customers who have a definite desire and decision to buy, especially for goods at the time of special sale or festival, which have a limited number, it is recommended to finalize their order as soon as possible so as not to run out of stock or change the price of goods. It is worth mentioning that the order is finalized only when users receive the final tracking code for completing their order via email, and it is obvious that Avasan online store has no responsibility for the goods left in the shopping cart or the ordering process is not completed and the money is not completed. , does not have.